Frequently Asked Questions

HIGH5 try to use natural ingredients where this is possible. All our products contain natural flavours, and we do not use artificial sweeteners like aspartame or acesulfame. The only products to contain any artificial sweetener is ZERO, which contains sucralose.

It is always best to trial products and your fuelling strategy before race day as you have time to adjust it to work best for you. Try to simulate the race day conditions, distance and setup, if possible.

ZERO is perfect for hydration and re-hydration. It is an electrolyte drink with zero calories and zero sugar, therefore not designed to be a fuelling product.

If you wish to take on fuel for exercise over 2 hours then our carbohydrate and electrolyte drinks would be better suited for you needs.

ZERO Neutral was designed to be mixed with other products. Whether that’s your favorite supermarket drink (to make it into a sports drink) or an existing sports drink (to increase the electrolyte content) you’ve got free range to partner it with anything you like!

HIGH5 drinks do not contain any preservatives so should be consumed soon after mixing. If you mix it the night before, we recommend storing the mixed drink in the fridge overnight.

Unless otherwise stated, any products purchased from our website will have at least 2 months shelf life on them. In the majority of the cases, this is much longer. We do sometimes offer shorter dated products at discounted prices and we will inform you of short best before dates on the product page.

Yes, most HIGH5 products are suitable for children to take – the exceptions being products containing caffeine.

All of our products are primarily aimed at adults as we do not formulate specifically for children. Therefore, our reference intakes and recommended serving sizes are aimed at adults. We would not recommend that children consume our caffeinated products. If you choose to give non-caffeinated HIGH5 products to children, we would recommend reducing the serving size depending on the age of the child.

The following products contain caffeine and are not recommended for children: Energy Drink Caffeine Hit, Energy Drink Caffeine, Energy Gel Caffeine, and ZERO Caffeine Hit.

Yes our products are perfectly safe for soon to be mums. However, we would recommend caution when taking caffeine products and look to limit the intake where possible.

Energy Drink Caffeine Hit and ZERO Caffeine Hit contain a high level of caffeine so extra caution is advised for these products. If you are unsure about any ingredient then please check with your doctor first.

All HIGH5 products are suitable for Vegetarians and some are suitable for Vegans.

Please check the individual product pages for confirmation.

We take great care to keep HIGH5 products free of unnecessary ingredients and allergens. Unfortunately, it is not always possible to avoid all allergens.

If you are allergic to certain ingredients then please check the ingredients list on the product pages. Any allergens are highlighted in bold.

Unfortunately we cannot provide a definite answer on this as this is a medical condition and you should consult your doctor about it. If you are diabetic and trying HIGH5 products for the first time then we recommend you do so in a controlled environment and with medical supervision.

The grapefruit content in ZERO Pink Grapefruit is minimal in comparison to say a glass of grapefruit juice. Our non-grapefruit flavour ZERO tablets have no grapefruit in them.

However, if you are sensitive to grapefruit then we suggest using the ZERO Pink Grapefruit tablets with caution or use our other great tasting ZERO flavours instead. If you are unsure of your level of tolerance, please consult your doctor.

Are you a member of a Sports Club, Team or Training Group? Are you looking to partner with HIGH5?

We are excited to offer your club, team or training group the chance to join our Sport Clubs Rewards Programme. Partner with us and receive product discounts, cashback rewards and unlock lots of additional benefits for your members.

To find out more and join the Sport Clubs Rewards Programme as a club, please fill out this form and we will get back to you.

Are you a Sports Coach or Nutritionist? Are you looking to partner with HIGH5?

We are excited to offer coaches and nutritional experts the chance to join our Rewards Programme. Partner with us and receive product discounts and cashback rewards. Plus access lots of other benefits for you and your clients.

To find out more and join the Rewards Programme as a nutritionist or coach, please fill out this form and we will get back to you.